| Problem |
Repair or Service |
Why it's important |
Repair Time |
Express Service |
| Loose stone |
Retip |
We add metal to the top of your existing prongs so that you donÕt loose them |
1-2 days |
Yes (depends on # of stones) |
| " " |
New setting |
Sometimes your prongs are to worn and shouldn't be repaired, the better option to keep your stone secure is to install a new setting and reset your stone |
1-2 days |
Contact store |
| " " |
Check and Tighten setting |
Occasionally your setting may become loose. We will tighten the setting so that stone loss does not occur |
1-2 days |
Yes 1 hour |
| Ring out of round |
Put ring back into round |
To avoid more damage to your ring, for example stone loss |
1-2 days |
Yes 1 hour |
| " " |
1/2 Shank |
We remove the bottom of your ring and add a thicker and heavier shank to avoid more damage to your ring. |
2-3 days |
Contact store |
| No Sparkle |
Free Basic Cleaning |
Removes dirt, soap, lotion, to make your stones sparkle by ultrasonically cleaning and steaming |
5-10 minutes |
Yes While You Wait |
| |
Intermediate Cleaning |
Same as basic but we also lightly buff your jewelry to remove scratches and polish your ring |
10-15 minutes |
Yes While You Wait |
| |
Professional Cleaning |
Same as intermediate but we will also remove all scratches, check and tighten all your stones, guarantee stone loss, and replace any that may come out during cleaning |
15-30 minutes |
Yes While You Wait |
